Privacy Policy

Last updated: June 17, 2026

This Privacy Policy explains how Cats & Dogs in the Bubbles ("we," "us," or "our") collects, uses, and shares information when you visit catsanddogsinbubbles.com (the "Site"), book an appointment, or contact us. By using the Site or our services, you agree to this Policy.

1. Information we collect

Information you provide

When you book an appointment, request information, or contact us, we may collect:

• Your name, email address, and phone number;
• Information about your pet (such as type, breed, and date of birth) and the services you request;
• Appointment details and any messages or notes you send us.

Information collected automatically

When you visit the Site, we (and our service providers) may automatically collect technical information such as your IP address, device and browser type, pages viewed, and referring pages, using cookies and similar technologies.

2. How we use information

• To schedule, provide, and manage grooming services;
• To respond to your inquiries and communicate about your appointments, including reminders;
• To send you promotional messages where you have consented (you can opt out at any time);
• To operate, maintain, and improve the Site and our services;
• To comply with legal obligations and protect our rights.

3. SMS / text messaging

If you provide your phone number and consent, we may send you text messages about appointments and, where permitted, promotions. Consent to receive texts is not a condition of purchase.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to any message to opt out, or HELP for help.
• We do not sell or share your mobile phone number or SMS opt-in data with third parties for their own marketing.

4. Cookies & similar technologies

We do not run our own advertising or marketing analytics on this Site. Cookies and similar technologies may be set by embedded third-party services we use to run the Site — such as our online booking tool and the Google Maps embed — to provide their functionality. You can control or block cookies through your browser settings; disabling them may affect some features, including the booking form and map.

5. How we share information

We do not sell your personal information. We share information only as follows:

• Service providers that help us operate, including our scheduling and customer-management platform (HighLevel / LeadConnector), website hosting, map services (Google Maps), and analytics providers;
• Legal and safety reasons, such as to comply with law, enforce our terms, or protect rights and safety;
• Business transfers, such as a merger, acquisition, or sale of assets.

6. Your California privacy rights

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to:

• Know what personal information we collect, use, and disclose;
• Access and request a copy of your personal information;
• Delete personal information we hold about you, subject to exceptions;
• Correct inaccurate personal information;
• Opt out of the "sale" or "sharing" of personal information — note that we do not sell or share your personal information as those terms are defined under California law;
• Limit the use of sensitive personal information;
• Non-discrimination for exercising your rights.

To exercise any of these rights, contact us using the details below. We will verify your request and respond as required by law. You may use an authorized agent to submit a request on your behalf.

7. Data retention

We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements [specify your standard retention period — e.g., client records kept for X years]. When no longer needed, we securely delete or anonymize it.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

10. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date reflects the most recent changes. Material changes will be posted on this page.